Eclipse X & CustomCatalog PRO Bundle

[iGweb]

Hello,

I would like to order: Eclipse X & CustomCatalog PRO Bundle
But when going to payment I have this error page (see attachment)

Do you know why ?

Thanks for your help
Have a good day

[iGweb]

Clarification :
- When I order "Eclipse X" alone it works correctly
- When I order "CustomCatalog" alone it also works

But I got an error message when I order the Eclipse X & CustomCatalog set...

[Tim]

Strange. Did you already pay? Please send us your paypal / creditcard transaction number. We check the order.

[iGweb]

Thank you for your reply.

No i can't get to the payment.
I have this error page just before payment.

[iGweb]

There was therefore no payment transaction.
I just wanted to warn you that I cannot order this item...

[Tim]

There was therefore no payment transaction.
I just wanted to warn you that I cannot order this item...

Please try again a little later. If you still have issues. Please contact us via the official ticket system.

[iGweb]

OK, thanks
The official ticketing system is by email?

[Tim]

OK, thanks
The official ticketing system is by email?

Here you go: https://support.premium-contao-theme...e/requests/new

Did you try again? We checked the payment providers and there seems to be no issue.

[iGweb]

I just gave it another try.
I got the same error... (see attachments)

Do you want me to open a ticket?

[Tim]

Yes. Please open a ticket.

[iGweb]

ok i will make one